Please note that we have deprecated the original logs gathering feature (chrome://cloudready-logs) in favour of the browser's built-in feedback screen.
To better troubleshoot machine-specific problems, we have introduced a new functionality which allows us to gather logs from our users efficiently and effectively. This functionality - a built-in feedback screen - is available for both paid and free customers of CloudReady.
You can access this built-in feedback screen through the following ways:
1. Press the key combination "alt+shift+i". A pop-up window should appear with the title "Tell us what's happening" - please describe the problem that you encountered in the box at the top of the window, attach any files that you deem necessary, and then select "send".
2. Alternatively, you can go to three-dot hamburger menu in the top right corner of the browser, click "Help" > Report an issue > submit the logs.
Attention to our paid customers: The logs will be available to you on the Downloads page at your my.neverware.com account.
The goal behind this feature is to tighten the feedback loop between us and customers experiencing issues.
If we can better understand your problem and collect your logs all at once, we can better reproduce and more quickly resolve any graphics, WiFi or other high priority problems.