What info is collected when I send feedback / logs?

Overview:

By default, CloudReady only collects information tied to your hardware, protecting you from having any personally identifiable information exposed to Neverware without your explicit permission and intent.

However, sending feedback and/or logs to Neverware using the browser's built-in feedback tool will send a more verbose set of logs which contain substantially more information about your device and the OS as it functions there.

You may choose to include your email address with these logs, but it is optional. If included, that email address is the only personally identifiable information sent.

Affected Versions:

All Versions

Affected Editions:

All Editions

Description:

CloudReady OS may collect usage info about your hardware and the specific behavior and features used on your CloudReady devices, but none of the data is personally identifiable. This protects your privacy and ensures compliance with all relevant data privacy laws in the jurisdiction Neverware operates in. You can review our Privacy Policy to read more detailed info about this.

A special case that differs from normal operating system data collection is you choose to send us logs or feedback using the browser's Feedback Collection tool. That tool may include more detailed info about how your device is being used. If you choose to include it in the Feedback Collection Tool's "Email" menu, it will also send us your email address. All other personally identifiable information is redacted automatically.

You can tell that you are activating this feature, and sending us this info, if you press "alt+shift+i" or if you select "Help > Report an issue" from the browser settings menu. Before you send this info, you'll see a screen like this:

Notice that there is an additional statement on privacy and data-sharing at the bottom of that UI, and that there is an optional checkbox for sending system information and metrics.

If you check that box, your report to us will include additional information which may include personally identifiable info, as detailed in the statement at the bottom of that window.

You may also send us logs, without seeing that window, if you experience an installation error. In that case, you know you are sending us this info (without your email address or any other personal info) if you see and press a "Send logs" button. 

To understand what info is sent to Neverware when you check that box, you can open the Feedback Collection Tool as described above and click the blue link "system information" as shown in the above image and preview all info that would be sent to Neverware.

Though logs and the info they contain are detailed, they are only used to analyze CloudReady's compatibility and performance, to address your concern, or to improve the product overall. No info sent in those logs will ever be sold, and it is always used in keeping with the purposes and partners we describe in our Privacy Policy.

All logs you send us are deleted 30 days from the date they are received, unless they are considered to be critical to ongoing technical or engineering efforts by Neverware. You may request to see any logs attached to your email address, or request they be deleted, any time as specified in our our Privacy Policy.