Starting in August of 2020, CloudReady will support certified models for 13 years from the original year of OEM manufacture.
Starting in 2020, certified models more than 13 years old will be removed from our certified list and no longer officially supported each year in August.
We will work with customers and users between now and August of 2020 to identify any active CloudReady devices that will no longer be supported and transition to other devices on this timeline.
Starting today, you can review all certified models and see, listed on each supported device, the date when it will fall out of our supported range.
Reviewing your Fleet’s Support
If you’re a customer using the Education or Enterprise Editions of CloudReady to manage your fleet of devices, you’ll soon be able to see the decertification date for your models in my.Neverware in addition to the info on our certified models list. You’ll also receive emails from our team going forward to keep you and your colleagues aware of the upcoming dates that matter for your fleet’s support.
Retiring Devices as their Support Ends
When devices reach their decertification date, Neverware will remove them from our certified list and remove them from our ongoing system of QA testing.
Neverware always recommends that customers install CloudReady on certified models to ensure a supported experience that admins and users can count on. For this reason, we recommend transitioning use of CloudReady to newer hardware that is still certified prior to the decertification date of your devices. CloudReady licenses are 100% transferable, so you won’t need to worry about extra expenses when making the switch.
Like any other non-certified device used with CloudReady, there is no guarantee of support or ongoing functionality for devices after this point, but they will still receive automatic updates and may work just fine. If you choose to continue using CloudReady on devices past their decertification date, please be aware of the risks involved.