Netflix not working (Resolved)

Comments

64 comments

  • JCloud

    What is your device spec / model?

    What version of CR using?

    When did this work last ok?

    Have tried in guest browsing mode?

    Do you have media plugins enabled?

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  • JCloud

    Ilya G I can't test Netflix myself, but obviously a big issue if not working for many users.

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  • Kamal Singh

    Cloudready 89.4.0 (Home build) stable-channel

    It was working fine last night but hasnt been working since today morning.

    Update was installed about 4 days ago

    I am unable to find media plugins in both cloudready and chromium settings

     

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  • JCloud

    Media plugins should be in settings

    see bottom

    https://guide.neverware.com/install-and-setup/home-edition/

    If media plugins not showing that could be issue.

    Maybe TPM issue, look for TPM in BIOS and try changing setting.

    Have tried in guest browsing mode?

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  • SpacePiggy

    I'm getting the same error code from Netflix on my Asus CN60 with new firmware. Apparently the version of Chrome browser in Cloudready is out of date. We'll have to wait for Neverware to provide v90 or v91.

    Chromium

    Version 89.0.4389.130 (Official Build) (64-bit)
    To see if your device is up to date, go to CloudReady Settings
     
     

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  • hima

    Cloudready Version 89 has included media plugin in default.

    Patch note 

    https://www.neverware.com/blogcontent/2021/05/11/update-cloudready-v894-released

    There is no install media plugin option in settings now.

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  • JCloud

    Yikes I find it hard to believe Netflix are that strict on being that up to date. 

    I only got 91 on my Lenovo Flex 5 Chromebook today, amazed if Netflix are that tight to updates.

    Many normal users will not have 91 for one reason or another, this would cause havoc for more than CR users.

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  • Joe

    To me this seems like a somewhat graphics chipset issue but I could be wrong. The op did not provide the model of the laptop

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  • JCloud

    Maybe it's the media plugins that are out of date?!?!

    Anyhow their website says viewing via HTML 5 only needs Chrome 88 or later

    https://help.netflix.com/en/node/23742

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  • JCloud

    Interesting that Chrome OS does higher res

    • Google Chrome

      • Up to 720p on Windows, Mac, and Linux

      • Up to 1080p on Chrome OS

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  • Sandro Cruz

    I am experiencing the same issue with Netflix on a Chromebook Pixel 13 ,v89.4.0 (Home Build) stable-channel 64-bit. Feeling lost as to how to solve this!

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  • JCloud

    Kamal Singh what is your device that you have CR installed on?

    2 Users so far who also getting are on Chromebooks, would be useful to know if you are on PC, Mac or Chromebook? would help to identify if possible TPM / Firmware issue.

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  • ZenChrome

    I am having the same problem - starting last night Netflix stopped working with the same error as OP.

    I have an Asus Zenbook (originally ran Windows 8 then 10) that I put CloudReady / ChromeOS on.

    I'm sad! 😢😭😭😭 I hope someone can help!

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  • Kamal Singh

    It is a dell laptop which I don't know the model of. Earlier it had windows 7.

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  • Joe

    There should be a sticker at bottom of the laptop or on top near the display area. Have a removable battery? The model is usual hidden in that area also

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  • SpacePiggy

    I'm chatting with Netflix and they say: "This issue is known and needs investigation. Please stay on the line as we need to gather details to escalate this issue to our Research Team."

    So perhaps it's not us?

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  • SpacePiggy

    Definitely, most likely not us:

    "Thank you, we got all the info we need and thanks for reporting this to us. Our research team already had all the information needed for them to investigate further on your issue, we don't have any time frame for the fix of the issue but rest assured that our research team is investigating this further.

    If our research team would need more examples or information on this issue they would reach out to you through email, but if they don't need another example just check on this from time to time and use a working device as of the moment."

    So good thing I've got an Apple TV and Roku Express in the house...

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  • JCloud

    Yikes you guys really can't get ya chill on without that Netflix for sure ...

    Neverware are much better than messing this up I think anyway.

    SpacePiggy is it just my Roku device or do the batteries in remote get drained real quick on yours too? much faster than any remote I've used before.

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  • SpacePiggy

    The main use for my Asus Chromebox with Cloudready is streaming, its back up to my Apple TV3 which doesn't get several channels. My wife uses the Roku Express.

    Roku uses two kinds of remotes: WiFi for some boxes, and IR for others. You need to search their web site to determine which.

    I'll guess your remote is WiFi. It would drain batteries much faster than IR. Look for WiFi hotspots with "DIRECT-roku" in the name. It will vampire on the same channel as your router uses, slowing down your network. If you change the channel, it will hop over to the new channel. Since the remote is in the same room as the Roku box it will cause some slowdown. It boosts its signal to make sure it can connect with the box.

    IR remotes are better, IMO, although if you hide your box behind the TV the beam may not bounce. Other brands use bluetooth.

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  • JCloud

    Yeah I was thinking it's WIFI. Though the Roku only gets used for about 10 hours a year, the batteries still get massive usage just between the gap in a month when I just switch on to check for updates. The darn thing must still be doing something even when device not on. Shame as it's nice to have a tech device that isn't Apple, Google, Amazon or Microsoft.

    I have tons of Fire sticks assume their remotes are WIFI too and those batteries never get changed.

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  • ZenChrome

    Thank you, SpacePiggy, for reaching out to Netflix. Please post here when you get info about a resolution, pretty please and thank you 🙏🏼🙏🏼🙏🏼

    I will try not to cry anymore! 😭😭😭

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  • JCloud

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  • SpacePiggy

    JCloud, okay so now I'm embarrassed ... and want these!

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  • SpacePiggy

    FWIW, I booted up my old 2007 iMac which has Cloudready v89.4 installed on its internal SSD. No Netflix fix yet.

    Rebooted to external drive with MacOS, installed official Google Chrome browser v91, and Netflix works. No error messages. 

    I think that may eliminate issues with hardware. Hopefully the Never-elves are stitching away on the next version of CROS ... maybe v91?

    I can dream.

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  • Joe

    To my understanding of All this video streaming service nonsense of not say *Working has to either a video driver related issue , a version of the browser, or just in general a CLOUDREADY Issue

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  • JCloud

    I've still got 4 VHS videos to watch before I start on DVDs, who da fool now !

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  • Tony Baloney

    The update schedule is anemic at best.....

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  • CoNxTerT

    My hopefully temporary solution was to use the Linux Dev Environment and install Chrome from inside that. Netflix works fine in there.

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  • Tony Baloney

    or just run Manjaro which is always cutting edge...

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  • Kamal Singh

    CoNxTerT This works but now my laptop runs like a snail :(

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