Netflix not working (Resolved)

Comments

64 comments

  • Ilya G

    Hi all - We are able to reproduce the issue in house and are investigating it. Appears that Netflix changed/updated requirements for browser/media plug-in. We'll keep you posted on progress.

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  • Ilya G

    We will release a patch to fix the issue early next week. 

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  • CoNxTerT

    My hopefully temporary solution was to use the Linux Dev Environment and install Chrome from inside that. Netflix works fine in there.

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  • Ilya G

    Hi all - We released a patch for v89.4 that should fix the issue. If you want the update right away you will have to use the "check for updates" button in the Settings-> "About CloudReady" menu. 

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  • SpacePiggy

    I'm getting the same error code from Netflix on my Asus CN60 with new firmware. Apparently the version of Chrome browser in Cloudready is out of date. We'll have to wait for Neverware to provide v90 or v91.

    Chromium

    Version 89.0.4389.130 (Official Build) (64-bit)
    To see if your device is up to date, go to CloudReady Settings
     
     

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  • Sandro Cruz

    I am experiencing the same issue with Netflix on a Chromebook Pixel 13 ,v89.4.0 (Home Build) stable-channel 64-bit. Feeling lost as to how to solve this!

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  • ZenChrome

    I am having the same problem - starting last night Netflix stopped working with the same error as OP.

    I have an Asus Zenbook (originally ran Windows 8 then 10) that I put CloudReady / ChromeOS on.

    I'm sad! 😢😭😭😭 I hope someone can help!

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  • Kamal Singh

    It is a dell laptop which I don't know the model of. Earlier it had windows 7.

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  • SpacePiggy

    I'm chatting with Netflix and they say: "This issue is known and needs investigation. Please stay on the line as we need to gather details to escalate this issue to our Research Team."

    So perhaps it's not us?

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  • SpacePiggy

    Definitely, most likely not us:

    "Thank you, we got all the info we need and thanks for reporting this to us. Our research team already had all the information needed for them to investigate further on your issue, we don't have any time frame for the fix of the issue but rest assured that our research team is investigating this further.

    If our research team would need more examples or information on this issue they would reach out to you through email, but if they don't need another example just check on this from time to time and use a working device as of the moment."

    So good thing I've got an Apple TV and Roku Express in the house...

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  • ZenChrome

    Thank you, SpacePiggy, for reaching out to Netflix. Please post here when you get info about a resolution, pretty please and thank you 🙏🏼🙏🏼🙏🏼

    I will try not to cry anymore! 😭😭😭

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  • JCloud

    I've still got 4 VHS videos to watch before I start on DVDs, who da fool now !

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  • Daniel Luck

    I'm using Dell Inspiron 3162 with CloudReady 89.4.0, and I'm experiencing the same issue.  There is also no option to update the Media plug-ins.

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  • Daniel Luck

    Hi Ilya:

    For comparison, I installed different OS (Brunch/Chrome OS) on same Dell Inspiron 3162 Laptop and Netflix worked just fine.

    I've got Dell Optiplex 780 Desktop with CloudReady that I can test this when patch is released.

    Thanks for all your help.

    Daniel L

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  • JCloud

    Consistently behind, but your only actual issue is losing streaming for a while. 

    If you've not had had bigger issues than that on Windows then you are a lucky minority.

    2021 Global Ransomware damage - 20 Billion USD, at current growth rate that will be 265 Billion USD by 2031. Though by 2030 someone will have probably hacked the banks and wiped everyone's financial records.

    With Linux beta on CR I run every browser I run on Windows - Linux Chrome, Firefox, Firefox ESR, Opera, Edge beta, Vivaldi.

    On my Chromebook through Play Store (not supported by CR) I run Vivaldi, Firefox, Opera. Presumably you can also run streaming apps.

    Also mentioned above Chrome OS currently streams Netflix at a higher res than Chrome on Windows.

    • Google Chrome

      • Up to 720p on Windows, Mac, and Linux

      • Up to 1080p on Chrome OS

    Thanks for trying CR anyhow :-)

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  • Bidwell Ely

    Lee Dudley, just remember, that Ilya said that CR would have a fix next week.

    The reason why CR has been slightly behind Chromebook OS is that up to this point Neverware was a separate company. Only recently has CR become part of Google. Ilya said that the next update would bring CR more in line with Google. That is going to be a major undertaking since CR represents a whole lot of paid systems in the educational and enterprise departments.

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  • Bidwell Ely

    This is a known issue which Ilya G  has written that it will supposely be fixed next week. Then your device should work.

    Onward Streaming!

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  • JCloud

    Netflix page says it only supports 4 browsers on Windows and they all older versions than current versions, Firefox (only non chromium one) is actually 10 versions behind current. So are you going to complain to Netflix about that? or be happy that it works with old versions? CR is either being picked on here or it's just a priority issue for Neverware.

    If anything here Google / Neverware are a victim of their own success in keeping things up to date, secure and working, where's Firefox and hence  Windows (only non Chromium option on Windows) gets let off because Windows and Firefox are known laggers. Same reason Windows Netflix only streams at 720 where as Chrome OS does 1080.

    People seem to judge CR with this impossible high standard and let Windows off with anything from national security to paying for Windows, having to spend hours installing where CR is free to you and almost instant install. Neverware is free and works 99.99 of time for it what says it can do, I'm grateful for that compared to my Windows experience and funding Bills divorce or Putin via his Cyber crooks.

    Streaming is definitely not a major issue at least when you can get a stick for £30. Which is probably a lot more power efficient then running a whole laptop.

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  • JCloud

    There's not that many critics I think I just went on a rant, lol, sorry folks.

    Anyhow yes I do find it strange some of the high expectations people put on CR and wonder if they do that in all aspects of there life never mind if they judge Windows with the same standards.

    Neverware must be busy as heck since the Google deal, Forrest hasn't posted here for 25 days when he used be once daily at least. These media plugins probably just got overlooked because of that or something else. Once the initial drag of the merger is over things will get better than ever for CR I'm sure.

    The media plugins has changed recently in CR, they used to be user installed and was a method to check for updates, though would auto do too. Now they are installed at initial USB install. This was implemented to stop people asking about it on forum and save user time installing. That change maybe why this happened, someone forgot to put auto check in the background or some such thing. So good intentions and overall ease of use probably at heart of this.

    But they patched fairly quick. I bet overall Netflix downtime on Windows is massive between Ransomware, Windows update, driver issues, viruses, bloatware  etc etc. If anyone did the stats I'm sure CR is still way ahead.

     

     

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  • JCloud

    What is your device spec / model?

    What version of CR using?

    When did this work last ok?

    Have tried in guest browsing mode?

    Do you have media plugins enabled?

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  • JCloud

    Ilya G I can't test Netflix myself, but obviously a big issue if not working for many users.

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  • Kamal Singh

    Cloudready 89.4.0 (Home build) stable-channel

    It was working fine last night but hasnt been working since today morning.

    Update was installed about 4 days ago

    I am unable to find media plugins in both cloudready and chromium settings

     

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  • JCloud

    Media plugins should be in settings

    see bottom

    https://guide.neverware.com/install-and-setup/home-edition/

    If media plugins not showing that could be issue.

    Maybe TPM issue, look for TPM in BIOS and try changing setting.

    Have tried in guest browsing mode?

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  • hima

    Cloudready Version 89 has included media plugin in default.

    Patch note 

    https://www.neverware.com/blogcontent/2021/05/11/update-cloudready-v894-released

    There is no install media plugin option in settings now.

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  • JCloud

    Yikes I find it hard to believe Netflix are that strict on being that up to date. 

    I only got 91 on my Lenovo Flex 5 Chromebook today, amazed if Netflix are that tight to updates.

    Many normal users will not have 91 for one reason or another, this would cause havoc for more than CR users.

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  • Joe

    To me this seems like a somewhat graphics chipset issue but I could be wrong. The op did not provide the model of the laptop

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  • JCloud

    Maybe it's the media plugins that are out of date?!?!

    Anyhow their website says viewing via HTML 5 only needs Chrome 88 or later

    https://help.netflix.com/en/node/23742

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  • JCloud

    Interesting that Chrome OS does higher res

    • Google Chrome

      • Up to 720p on Windows, Mac, and Linux

      • Up to 1080p on Chrome OS

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  • JCloud

    Kamal Singh what is your device that you have CR installed on?

    2 Users so far who also getting are on Chromebooks, would be useful to know if you are on PC, Mac or Chromebook? would help to identify if possible TPM / Firmware issue.

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  • Joe

    There should be a sticker at bottom of the laptop or on top near the display area. Have a removable battery? The model is usual hidden in that area also

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