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Laptop won't boot after latest update

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41 comments

  • Avatar
    Forrest Smith

    Victor - 

     

    what are the internals on your T430? 

    and can you confirm that your USB works on any devices? HAve you tried livebooting it on your Mac?

  • Avatar
    Aaron Bates

    I am having the same issue. After the update to version 60.0.3112.117 and 46.0.2490.92/46.1.20. I am using HP desktop model DC5800. I have 9 systems over the last two days. After a reinstall the OS will boot. Once the latest update downloads and installs, I get a black screen when the system reboots. 

  • Avatar
    Phil Reilly

    Looks like a lot of Intel graphics is broke. I tried my Dell Dimension 3000 with Intel (i915 driver) & 82865G Integrated Graphics Controller. The installer doesn't get past the splash screen. I can get a tty but it freezes getting back. As I recall older versions of CR worked fine.

  • Avatar
    Forrest Smith

    Phil  -

     

    Is this your device:

    https://www.cnet.com/products/dell-dimension-3000-home/specs/

    ?

     

    If so - that's not likely to have been a machine that ever worked on CloudReady. It was shipped in 2004 and had a base RAM of 0.25 GB of RAM.

     

     

    Aaron - do you know the specific processor and gpu of your dc5800? I'd like to be able to check if it matches the one we test on -house.

  • Avatar
    Phil Reilly (Edited )

    Nope P4 it worked.

    Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
    Memory

    2056MB (1639MB used)

    Resolution 1024x768 pixels
    OpenGL Renderer Mesa DRI Intel(R) 865G x86/MMX/SSE2
  • Avatar
    Phil Reilly
    Kernel Linux 4.14.13-1-MANJARO (i686)
    Compiled #1 SMP PREEMPT Thu Jan 11 00:38:16 UTC 2018
    C Library GNU C Library version 2.26 (stable)
    Default C Compiler GNU C Compiler version 7.2.1 20171224 (GCC)
    Distribution Manjaro Linux
  • Avatar
    Forrest Smith

    Victor - 

     

    We're investigating this issue and seeing some issues on our internal T430 (intel GPU only). However what we see is:

     

    + 32bit CloudReady boots and installs for v60, which updates comfortable to v61

    + 64bit CloudReady fails to boot from USB on v60 and v61.


    Is this consistent with your experience or have you seen some differences? 

  • Avatar
    Phil Reilly

    @Forrest, can I get a download link to v60 32 bit for testing?

  • Avatar
    Victor Pachenko

    My Lenovo has standard specs 8 GB RAM, 500 GB HDD, Intel Core i7-3520M CPU@2.90GHZ x 4

    Originally was running Win7, however I installed as standalone so Windows was overwritten.

    I created the USBs with Win 10 laptop. No Mac.

    With the laptop unusable / unable to boot, I decided to install Ubuntu so I could use it. I used the same USB as previously attempted with cloud ready.

    I'm unable to find the GPU info

    Not sure what version I was upgrading to. Never had an issue in the past whenever I saw "reboot to stall updates". This particular time I did however.

    The versions used to attempt the re-install were both the 32 bit and 64 bit versions 61.3.18 on the manual USBs I created. These were the only versions I saw available for download from https://www.neverware.com/freedownload

    Not sure what version was being used in the USB maker. All of these failed, simply went to black screen when I selected boot from USB.

  • Avatar
    Andreas Fuchs

    Just wanted to say that i have the same issue on the same device as Viktor. Lenovo Thinkpad T430. 

    Last time i used it I got a notification for a new update which i installed a few minutes later. When I turn it on, it shows the Thinkpad logo, but when it starts to read from hard disk about 3 seconds later it turns off. After that it reboots and it shows the Thinkpad logo again. It is in an endless loop.

     

    Hopefully the issue could get solved, i like the OS.

  • Avatar
    Forrest Smith

    Hi Victor - 


    Can you double check on the manually-created v61 image? 32bit should have a different version-number than 64bit, and in our experience is working for liveboot on v61 so I want to be sure if there's a difference.

  • Avatar
    Victor Pachenko

     

    These are the 2 bin files used for the manual USB

    cloudready-free-61.3.18-64-bit.bin

    cloudready-free-61.3.16-32-bit.bin

     

  • Avatar
    Joseph Honnoll

    Yeah I've noticed a 2 number different in version differences but other than that no real difference besides some site different in features

  • Avatar
    Forrest Smith

    Victor -

    Sorry to be unclear - what I would like to request is that you create a new v61 32 bit installer USB and test if you are able no to liveboot/install on your t430.
    Andreas - please try the same thing if possible.

  • Avatar
    Phil Reilly

    I have created v56.3.80 32 bit installer & it boots just fine on the Dell Dimension 3000 with Intel (i915 driver) & 82865G Integrated Graphics Controller. Looks like some regression has occurred from v 56/60 to v61.

  • Avatar
    Aaron Bates

    hp compaq dc5800 ka488ua#aba

    CPU Intel Core 2 Duo E6550 @ 2.33ghz GPU

    Intel® Graphics Media Accelerator 3100

     

  • Avatar
    Ronald Alvarez

    I have exactly the same problem, albeit with an HP machine. I really like this OS man but now thinking of buying a true chromebook instead :(

  • Avatar
    Joao M. Alexandre (Edited )

    Hi All,

    Maybe this helps someone else.

    In my Lenovo ThinkPad T400 (2765-TDG) I had the same problem as described, but modifying the BIOS in display settings from "Switchable Graphics" to "Integrated Graphics" solved the boot and display problem.

    Cheers,

    João

     

  • Avatar
    Victor Pachenko

    @ João

    Did you use the 64 or 32 bit installer? 

  • Avatar
    Joao M. Alexandre

    Hi Victor,

    64

     

  • Avatar
    Forrest Smith

    @Aaron - 

    Can you check for me whether a fresh installation of v61 (either 32bit or 64bit) will boot/install on your dc5800s that are having issues?

     

    @Joao - 

    Thanks for the info - this should be very helpful to other users. Can you identify the non-Intel graphics in your T400 for us? We'd like to check if we have comparable gpus in house to test against.

     

    @Phil - 

    v57 introduced freon and a huge number of graphics changes. For a machine this old, I would expect it to work, but I don't think we have any users or in-house models that we could test against. 

    You can install v60 and if that works I think Neverware will be interested in finding the issue and fixing it. 

    64bit image for v60.3

    32bit image for v60.3

     

     

    @Victor and @Andreas -

    If possible, I would really appreciate you double checking whether a newly imaged 32bit v61 USB installer will work on your T430 - we are not seeing an issue with the T430 when using 32bit images so far, so please reset your BIOS to default settings and then attempt a reinstall.

     

     

     

    Thanks to all for your patience and help in understanding these issues - we are hard at work to get this patched soon.

  • Avatar
    Phil Reilly

    @Forrest The install usb with v60 does not get past the splash screen on the Dell Dimension 3000 whereas v56 does.

  • Avatar
    Joao M. Alexandre

    @Forrest

    From Internet specs:

    Intel Graphics Media Accelerator (GMA) 4500MHD
    ATI Mobility Radeon HD 3470 (256 MB)

     

  • Avatar
    Joao M. Alexandre

    @Forest

    From a Linux Debian installed on an identical model:

    00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
    01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV620/M82 [Mobility Radeon HD 3450/3470]

     

  • Avatar
    Andreas Fuchs

    @Forest Today I downloaded the "cloudready-free-61.3.16-32-bit.bin" file today and copied it (with rufus) on my 8GB USB-stick. Same issue as booting from HDD. Laptop lands in endless loop.

     

    But then i read the solution from @Joao. I searched the option in BIOS and I found it. Config>Display>Graphics Device. Here on Thinkpad T430 the default is "NVIDIA Optimus". I tried the other two options. "Integrated Graphics" and "Discrete Graphics" and voilà both options works.

    Thank you @Joao for your solution! I added a screenshot for the rest :)

  • Avatar
    Forrest Smith

    Hi all,

     

    Some additional info:

     

    I have done some investigation on our in-house T430 and found that, with the right BIOS settings, 63.1.18 (64bit stable Home Edition) will boot for us on a USB3.0 Kingston USB.

     

    The settings that seem relevant are:

    Config > USB > USB Always on Mode when Off = Disabled

    Boot mode = Both, Legacy First

     

    It seems like, perhaps, there has been a regression in UEFI compatibility, but we're still investigating.

    If you're using a T430 and having issues still, please try the settings above.

  • Avatar
    B Neill

    Having the same issue with our Asus Eee PC. It was running with the 32-bit. This week, after a restart from an update it went into the looping. I just tried the 64-bit and it booted but then I restarted and it went back to looping. 

     

  • Avatar
    Joseph Honnoll

    What Model is the Eee PC?

  • Avatar
    Forrest Smith

    @B Neill - 

     

    This issue is likely unrelated to the issues with the T430 and dc5800s mentioned above.

     

    You should remake your USB installer, since Asus EeePCs can often corrupt USBs when livebooting if you allow internal BIOS boot order to choose it. Instead, you must use the Esc-key to access the one-time boot menu on those machines. 

     

    If you can start a new thread with the detailed internal hardware info about your EeePC, specific model name/number, and any info about what happens when you remake your installer and attempt to reinstall then we'll be happy to help.

  • Avatar
    Aaron Bates

    Created a new USB installer using the latest bin file. cloudready-free-61.3.18-64-bi

    The system will not boot from the USB. I get a blinking cursor. Seems to be the same issue.

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