My niece is having trouble with her Dell laptop which i had set up to dual boot last year which looks to have all of a sudden stopped allowing access to cloud ready - however the windows partition still loads successfully. There has not been any windows updates to the machine and does not appear to have been any trigger events. I'm raising this query on her behalf though i live in a different country so don't have physical access to the machine.
Intel Pentium N3710 @ 1.60 GHz
4 GB RAM
Issues began last Thursday, 15th Feb on startup with no triggering events as i mentioned, with the only remedial actions being restarting a couple of times. Once it freezes the only option is a hard restart by holding down the power button until it dies ungracefully.
When laptop is powered up, the dual-boot screen shows and cloud ready is selected. There is apparently then a very brief terminal window that opens but it disappears too quickly to provide a screenshot, though it is roughly the same size as the terminal window shown below. It then just hangs permanently on the pale blue background screen with no busy signals, hourglasses etc. This same process happens regardless if cloud ready is selected, or left to be taken as the default option.
If selecting the windows option there is a now text which shows which she doesn't believe previously showed:
after which windows loads normally and allows her to login. (Not sure this is entirely relevant but just adding it for completeness' sake.
The dual boot has been working for over 4-5 months and to the best of everyone's knowledge there hasn't been any windows updates.
Have you got any suggestions? If i was available i would do a reinstall for her but i'm trying to avoid having to explain it remotely if possible.
Many thanks in advance!
Please sign in to leave a comment.