the following occurs on Windows 10 The first problem was accessing the usb for download via resources made available thru the start button. It was greyed out and not available as an option. I was able to resolve that issue in file manager under downloads. of course then we have something I've never experienced before - flash drives with disc space much smaller than they're advertised for both an 8 and 16 gb showing a little less than two gb of usable disc space after being formatted. solved that problem keep in mind that along with all of this - several attempts were being made to use your usb tool on occasion it would fail because of my internet providers intermittent services are among the best as far as intermittent goes. I close with my final attempt wherein it was extracting when it disappeared. any further attempts at downloading this tool resulted in a flash box coming up of the extracting process that was stopped abruptly.
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