Installing on Toshiba Satellite C660-15R

Comments

7 comments

  • Geofrey Hill

    This is a model we have looked at certifying. But so far we are also seeing install issues that have not been resolved. Sorry we are unable to help you out right now. If we do certify this device in the future it will be listed in the release notes as a newly certified device.

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  • John Seers

    Thanks. Yes I checked to see if it was certified and saw it was not. But I thought I would try it. I had the same issue with Windows 10 (not supported by Toshiba) but it did work. It is a bit sluggish under Windows 10 though so I thought it might be OK under Chrome.

    I have looked at the KnowledgeBase and I see a couple of entries that might help. Formatting the hard disk before installing. And how to install from the command line. So I am trying them. I have an SDD but I assume it is similar to an HDD.

    I have got to the point where it says to run "sudo fdisk -l" but I am not sure how to identify the correct partition. The most likely candidate was /dev/sdb but when I tried that it failed saying it was a removable device. I am now recreating my install USB (because the "Install" option appears to go AWOL when I have tried installing once) and then I will try again from the command line.       

     

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  • Forrest Smith

    Hi John,


    Our testing here at Neverware actually found issues even getting the device to boot from USB. I can't necessarily offer a solution right now for getting it to boot from the internal ssd, but if you can help us understand what your set up is to get it booting from USB reliably, maybe we can reproduce your problem here in-house and help you out.

    Can you provide the below info?

    1. What brand and size of USB are you using?

    2. What method/steps did you follow to create your USB installer? 

    3. Which USB port on the device does the USB work in? (all? only some?)

    4. What keys/triggers/BIOS settings are you using to trigger a USB boot into the installer?

    5. What BIOS version is your device on?

    6. Any other changed/special BIOS settings you've adjusted?

     

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  • John Seers

     

    Thank you very much for your help. 

    It is still failing to boot from the SSD.

    I have tried pre-formatting the disk from the command line as described.

    And then installing from the command line. I get several error messages of GPT entries in error. I sort of assume that is the problem. I tried changing the blocksize to bs=8M but no change. I also saw messages along the lines "dd error - misaligned - trying slow option - please fix". I also tried the dragon788 suggestion to run /usr/bin/cgpt show /dev/sda but that just resulted in a command not found.

    There are no problems booting from the USB stick. The laptop has an SSD which replaced the original disk. I cannot remember the make and I cannot easily see. If you need to know I can get a screwdriver and look.
    This is what I see in the BIOS:   CT250MX500SSD1-(S2).   (Crucial?). 


    1. What brand and size of USB are you using?

    Toshiba 32GB

    2. What method/steps did you follow to create your USB installer? 

    I downloaded cloudready-usb-maker.exe opened it and followed the instructions. No issues.

    3. Which USB port on the device does the USB work in? (all? only some?)

    2 USB ports - works from them both.

    4. What keys/triggers/BIOS settings are you using to trigger a USB boot into the installer?

    I use F12 which brings up the BOOT menu. Select the USB drive and <Enter>.

    (F2 will bring up the Setup screen.)

    5. What BIOS version is your device on?
    System BIOS Version 1.00

    EC Version 1.00

    6. Any other changed/special BIOS settings you've adjusted?

    No changes I can remember. 



     

     

     

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  • John Seers

    Any more thoughts?

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  • Forrest Smith

    Hi John,


    Sorry for the delay - this is a machine we'd like to look at internally (we have a different BIOS version than yours) but have not yet had time to do so, so I had let this topic get cold.

     

    My next advice is to open up the machine and try a different disk. If you have the original HDD, or another SSD, either might teach us something. Note that switching to a different HDD or SSD would be a useful diagnostic step even if you don't want to, or can't, switch to a different one permanently.  

    A similarly useful step would be to remove the SSD, insert it into a different machine, and try installing to it there. Then, once you confirm it working in the other device, move it back to the Toshiba and see if it boots there.

     

    One more question: After install from USB, have you tried using the F12 boot menu to explicitly select the SSD rather than letting the computer pick by default? 

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  • John Seers

    Thanks for the reply and suggestions. Unfortunately I do not have the bits and pieces you suggest to try them. i.e. another device or a spare SSD.

    Yes, I have tried the boot using F12 and explicitly selecting the SSD. But no luck. I have also tried the <F2> explicit select. I am not quite sure how the INSTALL handles the reboot so I have tried both combinations.

    At the moment I have re-installed Windows 10 which is working, but slowly. 

    It looks like I will give up and buy a Chromebook! That is a shame as I like to give old equipment a new lease of life.

     

     

     

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