Acer aspire one cloudbook 14 not loading installer. V.72.4

Comments

46 comments

  • Forrest Smith

    From the previous thread, here is my recommendation:

     

    "You should remake your installer and confirm on some other device (not your Cloudbook 14) that the v72.4 installer works reliably (just liveboot, no risk to the other device you test on). Once you're sure your installer boots, we can start trying to identify which BIOS settings or changes are needed to get v72.4 to boot on your device."

     

    Do not make any edits or changes to the USB - that is likely to cause issues when trying to boot or install.

  • Daan van Moorsel

    Ok, ive tried that. It works fine

  • Forrest Smith

    What model of computer did you confirm it works by testing on?

     

     

  • Daan van Moorsel

    Dell latitude e6430

  • Daan van Moorsel

    Any ideas?

  • Forrest Smith

    If you USB installer works fine on other devices, then you should next reset your BIOS on your cloudbook 14 to defaults and try again to liveboot. 

    Your BIOS settings may have two reset options - a "defaults" option and then another, possibly, like 'OS optimized' defaults or similar. You should trigger both if they are both there.

     

     

  • Daan van Moorsel

    Ok

  • Daan van Moorsel

    Now its stuck on a black screen.
    What now?

  • Forrest Smith

    Can you provide very specific info about what steps and options you're choosing when booting the USB?

    * what key(s) do you press?

    * what are all the options you see on the screen to boot from?

    * which one do you choose? Is it a s single step or multiple selections?

    * is your screen entirely black? Or is there a blinking white line? Does anything show up before the black screen?

  • Daan van Moorsel

    I press f12, and choose the usb stick. Then i do not do anything. Its blank. Stuck on a blank screen

  • Daan van Moorsel

    Can I maybe get v. 71, or the version before 72.4?

  • Forrest Smith

    Hi Daan, 

    First, I asked a question above that still is unanswered and might help:

    "* what are all the options you see on the screen to boot from?"

    Any info/a picture might help add some context.

    Photos of all the available BIOS settings (unchanged from defaults) could also help.

     

    I don't think it's likely to help, but you're welcome to try out v70.4:

    70.4 64bit download

  • Daan van Moorsel

    Hello, Forrest.
    I cannot place pictures.
    I only see a blank screen. No options.
    But ive seen a error in v63 before i got that to boot from the usb.
    It said it had a kernelpanic..
    What does it mean?

  • Daan van Moorsel

    We will stick to 72 for now, and otherwise go back to 70.4

  • Forrest Smith

    You misunderstand my question - I want to know what the list of options you see when pressing F12 to boot from USB. There are other options in a list at that point yeah? What are they?

     

    As for a kernel panic - where are you seeing this written? A kernel panic usually means complete failure of all or part of the kernel to run the machine, at a lower hardware-compatibility level. That could mean your CPU/GPU/Wifi are not supported, or that there's a major corruption in the OS your'e trying to boot.

     

    You should have no problem copy/pasting images into these forums' text boxes - it will be pretty important that I be able to see examples of the boot menu and BIOS settings if you want to proceed with troubleshooting, so I'd recommend you work that out. 

  • Daan van Moorsel

    Oh, there it sees the eMMC if its formated as a gpt partirion, that is in uefi. Is the drive formatted mbr, it is only recognised in legacy. otherwise just the usb. The kernelpanic on 63 was solved after i changed the grub.cfg in linux. That is putting noapic everywhere i see noresume.
    Its complicated. Do ypu have a cloudbook 14 in the house over at neverware?
    Also i have the noewegian version of the laptop. I live in norway.
    My uncle works partially with cloudready. He does not understand the issue, but he is a microsoft spesialist.

  • Daan van Moorsel

    Ill put in a image tommorow, have no to little time today

  • Forrest Smith

    We do not have a cloudbook 14 - if we did we'd certainly provide specific install steps.

     

    It sounded like, in the previous thread about the cloudbook 14, that other users found v70 and v72 could be installed without editing the grub.cfg file to add the noapic argument.

     

    I think if you  can provide pictures of the different BIOS settings available we may be able to get this device to boot the USB on v72.4.

  • Daan van Moorsel

  • Daan van Moorsel

  • Daan van Moorsel

    Those are the pictures i can upload. it is a stupid maximum size picture. 2 mb, is too little. my pictures are around 3 mb, thats just my phones fault. but these are the ones you need right?

  • Daan van Moorsel

    BTW!

    These are default options, nothing has been changed...

  • Forrest Smith

    Sorry for going through the trouble to upload the pictures. 
    Can you provide a shot of the security menu too?

  • Daan van Moorsel

    What do you mean?

  • Daan van Moorsel

    Like, with suppriviserpsswd?

  • Forrest Smith

    In your picture of BIOS:

     

    There's a menu listed at the top of the page called "Security" but no picture of the settings there. I'd like to see them - can you provide another picture?

  • Daan van Moorsel

    Sorry for no awnser. I will put up an image today

  • Daan van Moorsel

  • Daan van Moorsel

    This one?

    it is the security screen

     

  • Forrest Smith

    Thanks - yes - that's what I was looking for.

     

    I think you want to do the following:

     

    1) Re-make your USB installer fresh with v72.4 64bit

    2) With the device off, insert the usb into the machine

    3) Boot into the BIOS menu

    4) Go to Security > Select an UEFI File as trusted for executing 

    5) Once in that submenu, you want to navigate to find the efi boot file on your USB under the path efi>boot>bootx64.efi

    (or whatever is most similar to that - post more pics if you are confused)

    6) Once you find and select a .efi file on your USB, save and exit BIOS

    7) Now attempt to boot into your USB drive (you may want to select your USB from the one time boot menu, or if you see a new option that has "UEFI" or "EFI" in it, that is a good one to try too)

    8) If you go through those steps and are able to liveboot v72.4 and see the UI, you can go ahead and install. After installing, check if your device boots when the USB has been removed.

     

    If it doesn't boot after install, repeat steps 3,4, and 5 but without the USB inserted. When you repeat step 5, select the same .efi file on your eMMC storage rather than the USB.

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