PIN login fails most often than not

Comments

9 comments

  • Forrest Smith

    Hi Yan,

     

    Pin-unlock isn't a stable feature for initial login, only for unlocking a paused session. Though I hope you're able to find some help and get this working, I wanted to point out that the best explanation for this being unstable is that the feature just isn't fully-baked by Google yet.

     

    You might want to try the dev channel where v74.1 is available - I don't know that it will work better, but if you're willing to risk the instability of the dev channel (and therefore the possibility of needing to reinstall if something else goes very wrong) then you might find the pin login working better. 

  • Yan

    I do understand that initial login would require my password and not my PIN and that is the case anyway (the login box only asks for the password at this point). In this case, the session is paused (I simply close the computer lid and reopen it later). It does seem to be happening more often if the computer has been paused for a longer period of time though, so maybe there is some sort of timeout after which PIN does not work anymore?

    Either way, it is quite annoying since I need to enter my long and complicated password more often than I would like to (and if I have to enter it in a public place, there is a risk cameras/people may be able to steal it)

     

    Yan

  • Robert L. Hauck

    I have a couple of Chromebooks and they do the same thing. So it isn't Cloudready-specific.

  • Forrest Smith

    It sounds like maybe I was mistaken - you're enabling PIN unlock via the settings menu? No other chrome://flags options or similar?

     

    If so, I would expect that to work reliably, but I don't know if there's a timeout on which it reverts to accepting password-only.

     

    https://cs.chromium.org/chromium/src/chrome/browser/chromeos/login/lock/screen_locker.h?g=0

     

    If you look in there, you can see a comment where they give an example of the PIN timeout being 24hours - not clear that's the value on CloudReady & Chromebooks, but this may be a requirement they won't allow you to work around.

  • Yan

    Yes you are correct it is set via the settings menu: People / Screen Lock -> PIN or password.

     

    I can see the comment you are talking about. It does not seem that it is 24h for the timeout (as it does happen overnight for sure), but as you suggest, it does seem that there is one (which is not editable AFAIK). I guess it is a bummer, and it is certainly very poorly documented/communicated as there is no mention of a timeout anywhere.

     

    In the end it should be MY choice whether I am OK with having a timeout on the PIN or not. Like I said, it is far worse to have to enter my actual password in a public place and would rather enter a PIN, that even if stolen, couldn't be used to login to my account from somewhere else...

     

    Yan

  • Forrest Smith

    I think your concern is pretty reasonable - you could consider filing some feedback in the Chromium bug tracker:

     

    https://chromiumbugs.appspot.com/?token=PT7Wyt-x-ou0sP3n2hL4UToxNTU0OTkxMjAw&role=&continue=https%3A//bugs.chromium.org/p/chromium/issues/entry.do

  • Yan

    I think it is a good idea, but not sure if chromium bugs is the right place to do this... "Chromium: an open-source browser project to help move the web forward". Unless I am misunderstanding, what I am describing is more a bug/design issue with the OS (chrome OS) vs the browser...

    Yan

  • Forrest Smith

    The OS is actually entirely contained within that Chromium project - it covers both Chromium OS and Chromium browser builds for other OSs.
    Don't worry about your feedback being out of place. In fact, if you post the feedback from CloudReady it should automatically pull the device info so they can see you're on a Chromium OS platform as part of the report.

  • Tony Baloney

    I see this a lot. I just did a Search-L & I was immediately presented with my password ONLY prompt. v75.1.120 This is intermittent & symptoms vary.

Please sign in to leave a comment.