Screenshot with mouse pointer captured

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Boo Khan Ming

I ran across this issue, all my screenshots taken have mouse pointer captured. It happens whenever I turn on large mouse cursor in Accessibility feature.  If I disable large mouse cursor with default color, the screenshots are then without mouse pointer captured.

If this an intended behavior?

 

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  • JCloud

    These kind of settings are more likely to be only under Googles controls not Neverware so best to go direct to them. 

    However a few questions / tips:

    How are you taking screenshots? ctl-f5 ? ctrl -shift-f5? another way?

    To hide the cursor in Chrome OS you just press any key, for instance the d letter key will hide it (when not in text box).

    If you use the screen capture in Clock area the mouse should disappear (also ctrl-sht-f5), does that not happen for you?

    What CR version are you using? and on what model laptop?

    I'm not on a CR machine right now so can't test, but it does disappear on my Chromebook with large cursor whatever method I use to take screenshot, so possibly a CR bug, please answer the questions above first though.

    Bidwell Ely & Forrest Smith could you test please.

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  • Boo Khan Ming
    • Edited

    I am using CR "89.4.44 (Developer Build - neverware) stable-channel chromeover64" on ASUS K40IN Series.

    Yes, both Ctrl+Shift+F5 , Shift +F5 or screen capture in Clock area give same result (the mouse pointer is visible).

    EDIT: Press "d" alphabet before Ctrl+F5 would hide the mouse pointer. I can use this as a workaround.  Thanks.

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  • JCloud

    Forrest Smith is this possibly a Neverware issue? seems ok on my Chromebook. Or maybe dev channel / model issue?

    Bidwell Ely if you are on your CR machine and have a moment please test. You turn big mouse on in Advanced settings > manage accessibility > mouse and touchpad. Or just search for large cursor.

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  • Bidwell Ely

    Ok, I attempted to duplicate it. This is a Chrome setting, not a Neverware setting.

    I had to access it via Settings on the Browser. There is no Accessibility setting on Neverware. There is the big cursor. so it must be a browser issue. Forrest Smith is this correct?

    Boo Khan Ming, You are on the Developers Channel but you are using vs 89.4 which is the stable version. If you are interested in upgrading to "90.1.42 (Home Build) dev-channel 64-bit" go to "about CloudReady" and click on Update. 

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  • Boo Khan Ming

    Thanks Bidwell Ely, but I couldn't seem to update it to latest version, it shows my 89.4 as latest version.

    The Accessibility feature is just located above "About CloudReady". Not in the browser's setting itself.  It is strange yours are different than mine.

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  • Bidwell Ely
    • Edited

    Boo Khan Ming, Go to About CloudReady>Additional Details>Channel and click on "Change Channel" to get on the Dev channel. Being on the Dev channel can have issues, but they are few and far between. 

    Here is the Blog for 90.1

    https://www.neverware.com/blogcontent/2021/06/17/cloudready-v901-released

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