Booting from USB never gets to install option

Comments

12 comments

  • Forrest Smith

    Hi Gregory,

     

    This is a laptop I would expect to be able to run CloudReady, so I wonder i perhaps the issue is with the hardware involved.

     

    Some things to try:

    • Have you checked whether a different USB stick usd as your installer behaves differently?
    • Does the particular USB port your boot the stick in change behavior at all?
    • Does your BIOS have, in particular, "optimus" or "nvidia" or "switchable graphics" options? If so, do those changes impact behavior?
    • Does Windows 7 run reliably on this machine? When was the last time you used it in any significant way running Windows?
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  • JCloud

    If has different BIOS version to what the team have or any other hardware mods then that can be an issue such as graphics card installed, ssd installed.

    Well on Cert list but only till next year, since the Google deal the team have been very busy so this may mean they have overlooked this model especially if not many education users using anymore. Also since the deal underlying changes to the system have been made that means a lot of device may no longer function but the team not had time to identify all and update list yet. Things are in flux right now more than ever.

    Have actually installed successfully on other machine with this USB? might just be useless USB, kingston are what the team use themselves. Trust me USBs are not universal at all and many are rubbish, some even work better in different ports. Definitely try a new USB if you think this machine is worth investment. Identifying that a USB does work through install is very important - obviously, but things that cause issues the most for install are USB brand, usb creation method, left in SD card, BIOS settings and system not finding hard drive.

    Try creating USB with chrome recovery tool, try command line install and look at advice for installing on uncert models (know it is cert but worth a look):

    Manual steps in Windows | Neverware Install Guide
    https://guide.neverware.com/build-installer/working-windows/#install-and-launch-the-chromebook-recovery-utility

    Manual Installation Via The Cmd Line
    https://cloudreadykb.neverware.com/s/article/Manual-Installation-Via-the-Cmd-Line

    Installing CloudReady On An Uncertified Device
    https://cloudreadykb.neverware.com/s/article/Installing-CloudReady-On-An-Uncertified-Device

    Have tried any linux on this machine?

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  • JCloud

    Gregory - Forrest Smith is team member so take his advice before mine, lol.

     

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  • Gregory Maginot

    Thank you Forrest Smith and JCloud for your responses. 

    I do not have another USB stick to use. If I can not resolve the problem, I will get another one and test if my outcome is any different. 

    I have tried the USB in 3 other ports on the laptop, no change in behavior.

    I do not see any BIOS settings for "optimus" "nvidia" or "switchable graphics". The only settings that seem related to graphics are: "POST Behavior: Fastboot OR minimal OR auto". 

    The only video settings are "Ambient light sensor" and "LCD Brightness"

    The only performance settings are "Multicore support" and "Intel speed step"

    Additional information about the device: CPU: Intel(R) Core (TM) Duo CPU P8400 @ 2.26GHz

    Graphics: Intel GM45 graphics

    The machine seems to run windows 7 alright. I have connected it to a domain and installed some basic software. I am able to run MS office, check my email, and other basic tasks. However, this machine has not been used much in the past 3 years. It has been sitting in the server room since newer Windows 10 machines were deployed. If there is any addition information that would assist, I would be more than happy to provide it.

    One piece of information that may be useful is that I have tried to install cloudready (same USB) on a few other devices and was unsuccessful. I tried on 3 Lenovo Thinkpad T440s (uncertified). I actually thought it would work because they seem to have newer hardware than the Dell Latitude. The boot to the white logo screen is faster on the thinkpads and the screen unfreezes quicker, but the result is still the same. The screen goes black and resets my cursor, before unfreezing back to the logo screen. I am starting to think this is an issue with the USB, but it is a brand new USB. 

    Do you think performing a factory reset on the Latitude and then trying again could help? I do not need any data currently on the laptop.

    Thanks again for your help.

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  • JCloud

    I'm telling you USB are random in what works and not. New, Old, cheap, expensive, big storage, small storage, non of that matters, they are so annoying in what works and doesn't. I use Kingston because they work most of the time, but even they aren't perfect. They aren't universal , there is no standard, but they are as unreliable as old Buses, lol.

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  • Gregory Maginot

    Is there a specific Kingston USB that you would recommend? Then if that doesn't work I can eliminate one potential issue. 

    Thanks

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  • JCloud

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  • Gregory Maginot

    Thanks again for your responses. Update:

    I do not know why or how, but after trying multiple times again, I was able to progress past the blank white logo screen to the installation prompt. (My best guess is the USB install was corrupted) However, at some point during the install something went wrong. The following was returned to me "Warning: doing a slow dd operation: please fix". Many errors were returned with that sentence as the beginning. 

    One of my attempts was successful and I was able to log into my google account and it seemed like the install was completed. However, after I logged into the desktop, cloudready crashed and rebooted. Once it had rebooted, a repair screen was displayed saying "Your system is repairing itself. Please wait". This error caused a boot loop that would repair, restart, repair, restart... and so on. 

    I powered off the Dell Latitude and when I powered it back on, nothing booted and I was presented with a black screen. I decided to make a new USB installer but when I plugged the USB into my other PC, the red indicator light on the USB was active, meaning the USB had been compromised. So the laptop fried my USB haha....

    I have 2 new Kingston USBs coming in today so I will try again with those. I will update again once I have tried with those! If anyone knows solutions/tips to the errors I received please let me know.

    Thanks,

    Greg

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  • JCloud

    It really shouldn't be this hard to install on a certified device (though time running out on cert which could be issue). 

    Being this hard to install on a certified device really indicates either a USB issue or a hardware issue.

    The USB model is no good or the machine you are using to create them on is creating them wrong.

    This why suggested try create USB with Chrome Recovery Tool and even on another laptop

    Manual steps in Windows | Neverware Install Guide
    https://guide.neverware.com/build-installer/working-windows/#install-and-launch-the-chromebook-recovery-utility

    If it's not a USB issue it's likely the PC has different hardware to the certified device or different BIOS version or has been tampered with in some way either by Windows, a user or hacker.

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  • Forrest Smith

    I would guess that the USB is at fault here, and that the corrupted image transferred from the USB to the Dell internal drive during your one flukey successful install. I would bet $1 that your new USB will do the trick - good luck.

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  • Gregory Maginot

    Final update:

    The issue was 100% the SamData USB. I am astounded how much better the Kingston USB works. CloudReady booted so much faster and immediately prompts me to install/sign in. The install process was quick and easy without any screen freezing or stuttering. Thank you again for your help!!! 

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  • JCloud

    I have never heard of these Samdata ones before which is funny given the amount of USBs I've used over the years. Most people use USB for small file backup not OS install, the workload difference is massive so a lot are just not up to the job, saves on cost and all that. Glad it worked :-)

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