Cannot stream Netflix / Hulu on Home version

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Richobuff

Hello - I'm having trouble streaming Netflix and Hulu on my Cloudready ver 94.3.20 (64 bit) on my Acer C720 chromebook.  While researching - I couldn't find any Media Plugins in my settings (Adobe Flash / Proprietary Media Components) installed either.  I'm thinking this is the issue but I don't know how to install the PMCs as there's no Media Plugin option in my settings to install such.  I saw some older posts 6yrs old about Digital Rights Media for Netflix etc. preventing such - but assuming now in 2021 there's some sort of workaround?  Any help appreciated!!!

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  • Ilya G

    Hi Richobuff - We are aware of the issue and will be releasing a fix next week. 

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  • Richobuff

    Many thx Ilya! Assuming the patch will be automatic or will there be manual uptake users will have to initiate? Is there a target day next week or notification awareness for users? Thx again!

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  • Ilya G

    We released an update today that should resolve this issue. You may have to request the update manually to get it right away by going to Clock menu -> Settings -> About CloudReady -> Check for updates. 

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  • Richobuff

    Ilya thx much! All of a sudden my Chromebook upon boot now just keeps flashing the bunny in a vicious cycle. Any thoughts on what I can do to troubleshoot? I've tried to boot from USB drive as well and that didn't work still flashing bunny....thx

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  • Richobuff

    Disregard I finally got it to boot from USB and reinstalled. Hulu video now works as well however I'm trying to figure out why there's no sound

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  • Richobuff

    I rebooted again and sound worked....thx!

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  • Ilya G

    Glad you got it working and I enjoyed the progress updates. 

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  • Richobuff

    Yeah the update and ur instructions were crystal clear. Quick follow-up....are there any steps/recommendations to improve streaming....noticed Hulu is a bit choppy while streaming. Is there something we can do in regards to hardware accelerations etc?

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  • Ilya G

    You can try flipping hardware-accelerated video decode in chrome://flags. Running CloudReady on chromebooks isn't something we support so your mileage may vary. 

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  • Richobuff

    Just to update....for some reason when I type that into my browser it returns nothing. But I found a defective HDMI cable....once I replaced it started streaming without hiccups. So hardware issue for sure. Thx!

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  • Ilya G

    Glad you found a solution.

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